BM Ambulance Service provides 24/7 secure transport for individuals detained under the Mental Health Act 1983 (including Sections 135, 136, and 2/3). Our services are designed to ensure safety, dignity, and compliance with NHS England standards.

Safety-First, Patient-Centred Approach

Empathetic Approach: Our teams focus on kindness, respect, and clear communication to help every person feel calm and supported during transport.
Use of Secure Cells: Secure cells are utilised only when necessary, adhering to the principle of least restrictive practice.
Staff Training: Personnel are trained in PMVA, safeguarding (Level 3), and mental health awareness, ensuring compassionate and effective care.

Specialist Vehicles

Our fleet includes:

Discreet, Unmarked Vehicles: Maintaining patient privacy during transport.
Home Office Category B Cells: Available for high-risk scenarios, used judiciously.
Advanced Safety Features: Including CCTV, live GPS tracking, and infection control equipment.
Accessibility: Equipped with wheelchair lifts and stretcher accommodations.

Expert Staff

Each transport team comprises:

Qualified Personnel: At least one Ambulance Care Assistant with blue light training.
Continuous Training: Regular updates in first aid, restraint techniques, and mental health legislation.
Compliance: Adherence to NHS Standard Contract 2024/25 guidelines and the Mental Health Crisis Care Concordat.

We pride ourselves on delivering a high-quality, patient-centred service that prioritises safety and security. Our team comprises professional, experienced staff who are specifically trained to provide mental health transport services using purpose-built vehicles.

We are available 24/7. Call us anytime to discuss your needs, and you can submit your request using this
online form.