Compliments and Complaints

At BM Ambulance Service Ltd, we are dedicated to delivering exceptional care and ensuring that all users of our services feel heard and valued. Whether you want to share a compliment or raise a concern, your feedback is vital to us and helps us continually improve.

Compliments
If you’ve had a positive experience with BM Ambulance Service, we’d love to hear from you! Your kind words not only brighten our day but also motivate our office staff and crews to maintain the high standards you appreciate. Please take a moment to share your feedback by completing the this compliments form, and we’ll make sure it’s passed on to the team involved.

Complaints
While we strive to provide a high-quality service, we recognise that there may be times when we don’t meet your expectations. If you have a concern or complaint, we are committed to addressing it swiftly, fairly, and with the utmost respect. We ensure that our complaints process is accessible to everyone, regardless of background, gender, religion, disability, or any other characteristic.

To raise a complaint, please fill out our complaints form. When we receive your feedback, we will:

  • Offer a sincere apology.
  • Conduct a thorough review of the care provided or how the incident was managed, involving senior managers, training officers, or other experts.
  • Reflect and learn from the experience to improve our policies and practices.
  • Take action to address the issues raised and ensure similar situations are prevented in the future.
  • Report back to you with the steps we’ve taken to resolve the matter.

Your feedback, whether it’s a compliment or a complaint, helps us grow and provide better services for everyone we serve. Thank you for taking the time to share your thoughts.

BM Ambulance - A trusted service

Customer Satisfaction Questionnaire.

Customer Satisfaction Form

Feedback

What our clients say.

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Scarlet E, Incapacitated family member from Menorca
Couldn't be happier with the 5* service provided by Craig and the team. As a family bringing back an incapacitated family member from Menorca, we were at a loss as…
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Helen Temple-Edwards, France to UK
The best service for a stressful and upsetting time. My grandmother was in the best care, treated respectfully and we were in constant communication with the service. Tracking the ambulance…
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Freya Beardsley, Dubrovnik to the UK
I have thought for days how to write this review… I have come to the conclusion that no words in the English dictionary can describe how grateful and thankful I…
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Jamie-Lee Davidson
After having a few issues for 7 years getting my 94 year old grandmother the right care in her nursing home we decided to move her. As we were arranging…
Janet Smith Image
Janet Smith
I contacted B M Ambulance service from Spain on the internet regarding the repatriation of my partner following a severe stroke. I feel this company dealt with all aspects of…

Accreditations

CQC Logo - Ambulance Transport Provider

CQC Registered

AFC Logo Armed Forces Covenant

Armed Forces Covenant

SkyCare Repatriation

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