BM Ambulance Service Ltd is committed to ensuring that those who use our services are able to make a complaint, and that any issues raised will be dealt with swiftly and fairly. We are committed to providing a complaints service to all people, regardless of their racial or cultural background, gender or sexual orientation, religion or disability.

If you need to make a complaint against BM Ambulance Service, please contact us.

Have you had a great service and you would like to tell us? Thank you, please contact us as positive feedback helps to keep our office staff and crews motivated and happy. It will be fed back to the crews.

Although we aim to provide a high quality service, there are times when we do get it wrong. When that happens we will do the following:

  • Offer you an apology.
  • With a senior manager, training officer or someone with expertise, review the care we provided and/or the way we managed the incident and reflect on what happened in a way that helps us to learn from the experience.
  • Use your experience to improve our policies and practice.
  • Explain what we have done to address the issues raised and prevent them happening again.
  • Report back to you on the action we have taken.

To make a complaint please fill in our form below.

Trusted Service

Customer Satisfaction Questionnaire.



What our clients say.

Jamie-Lee Davidson Image
Jamie-Lee Davidson
After having a few issues for 7 years getting my 94 year old grandmother the right care in her nursing home we decided to move her. As we were arranging…
Janet Smith Image
Janet Smith
I contacted B M Ambulance service from Spain on the internet regarding the repatriation of my partner following a severe stroke. I feel this company dealt with all aspects of…
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Letitia Harris
Thanks for yet another well organised journey to Guy's hospital. With very special thanks to Charlie and Andrea for a safe journey there and back, done with the utmost thought…
Annie Bird Image
Annie Bird
I recommend BM Ambulance Service very highly indeed. In the middle of the Covid pandemic, they managed to take a dear friend who had been seriously ill for months in…
Elaine Miles Image
Elaine Miles
We would wholeheartedly recommend BM Ambulance Services. We requested a transfer from hospital to home, requiring a stretcher, for our elderly mum when the NHS ambulance was cancelled. Sarah organised…


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