Compliments and Complaints

Have you had a great service and you would like to tell us? Thank you, positive feedback keeps our crews motivated, and staff happy. Please fill in our Customer Satisfaction Questionnaire

BM Ambulance Service Ltd is committed to ensuring that those who use our services are able to make a complaint, and that any issues raised will be dealt with swiftly and fairly. We are committed to providing a complaints service to all people, regardless of their racial or cultural background, gender or sexual orientation, religion or disability.

Although we aim to provide a high quality service, there are times when we do get it wrong. When that happens we will do the following:

  • Offer you an apology.
  • With a senior manager, training officer or someone with expertise, review the care we provided and/or the way we managed the incident and reflect on what happened in a way that helps us to learn from the experience.
  • Use your experience to improve our policies and practice.
  • Explain what we have done to address the issues raised and prevent them happening again.
  • Report back to you on the action we have taken.

To make a complaint please fill in our complaints form